Grievance redressal
Citizens speak in their own dialect; Newron classifies, routes, retrieves the policy and drafts a response for officer approval.
- Voice-first intake
- Auto-routing
- Sourced responses
Newron for the Public Sector100% of cases audit-logged
Public services that reach further.
Built with the Government of Karnataka. Newron meets citizens in their own language and runs entirely inside government infrastructure — so digital services don't leave people behind.
01 · Where the state deploys Newron
From the grievance desk to the archive.
Language, voice and document understanding, assembled into services citizens can actually use.
Digitising the archive
Custom OCR reads Kannada handwriting and print from ledgers and forms that were never digitised.
- Handwriting + print
- Ledger layouts
- Searchable archive
Clause-level discovery
Surface the exact rule from circulars and PDFs, with a citation, so frontline staff answer correctly the first time.
- Cited answers
- Scales to archives
- Always current
02 · In pilot
Service at the speed of a phone call.
Across grievance categories in the Karnataka deployment.
What citizen-service teams see
1
Language in production · Kannada
4:12
Median response time (mm:ss)
100%
Cases audit-logged
03 · Built for government
Sovereignty, by default.
01
Runs on your infrastructure
Deploy on-premise or air-gapped within state data centres, with explicit data-residency commitments.
02
Officer accountability
Newron drafts and routes; an officer reviews and approves every response, with a full audit log.
03
Accessible by design
Voice-first intake in Kannada, so a citizen who cannot fill an English form can still be heard.
04
Transparent & auditable
Every answer is sourced to the governing rule, and every case is logged for oversight.
04 · Questions
Common questions.
Can Newron run inside our data centre?
Yes. Public-sector deployments run on-premise or air-gapped within state infrastructure, with data-residency commitments.
Which languages are supported?
Kannada is in production, including handwriting. Other Indian languages are extensions the stack is built for, but each needs its own data and evaluation before we would call it supported.
How is citizen data protected?
Data stays within government infrastructure, processing is logged end to end, and access is controlled and auditable.
Does it replace our officers?
No — it removes the mechanical work. Officers review and approve responses; Newron handles intake, routing, retrieval and drafting.
For the public sector
Start with a single grievance category.
We work with state bodies to scope a pilot on your own infrastructure, with the audit trail and sovereignty your mandate requires.